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Open Staff Positions

IT Operations Support Specialist

Title: IT Training Support Specialist
Department: IT
Reports to: IT Manager
 
UMBC Training Centers is the premier provider of technical, engineering and professional skills training in the Mid-Atlantic region for individuals, businesses, non-profit organizations and government agencies. The IT Training Operations Support Specialist will aid in supporting all of UMBC Training Centers’ systems and strive to improve the student experience and overall operational effectiveness as a member of the IT team.

Education:
Bachelor’s degree in information systems, networking, or a related area of study;
completion of a multi-course non-credit training/certificate program in IT;
or one year of professional experience in systems administration or networking.
 
Qualifications, Skills, and Experience:

  • User-centric mentality with superior customer relationship and communication skills
  • Familiarity with TCP/IP switching and routing concepts
  • Familiarity with Linux operating systems
  • Superior problem solving abilities
  • Able to self-manage, self-motivate, and meet deadlines
  • The desire and technical aptitude to continuously learn new technologies
  • Able to thrive in a team-first environment and maintain focus on individual tasks
  • Must be a U.S. citizen
Job Duties:
  • Assist in supporting all laptops, desktops, servers, virtual machines, firewalls, routers, switches, access points, other hardware, and software to maintain 24/7 access for teammates and training operations
  • Troubleshoot network, system performance, and security issues
  • Provide technical support as needed / on-call
  • Work with the IT team on tasks and projects to improve operational efficiency and enhance customer experience
  • Build, deploy, and support lab environments for a wide variety of technical courses

Location: UMBC Training Centers
6996 Columbia Gateway Drive, Suite 100
Columbia, MD 21046
Contact: jobs@umbctraining.com