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Computer and Network Administration

Cisco – Administering Unified Communications Manager and Unity Connection (ACUCM w/AUC)

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  • Overview
    Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.
    The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
    Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.
  • Who Should Take This Course


    The primary audiences for this course are:
    Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, and Helpdesk support staff
    The secondary audience includes:
    • Learners looking to gain a technical overview of Cisco Unified Communications Manager
    • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
    • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


    • Basic knowledge of IP and networking or voice networks is suggested, but not required
    • Basic knowledge of the Windows desktop environment
    • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
    • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
    • Basic understanding of Cisco Unified Communications Manager
  • Why You Should Take This Course
    Upon completing this course, the learner will be able to meet these overall objectives:
    • Describe the Cisco Unified Communications Manager network, service, and features
    • Understand the importance of and configuration of redundancy and high availability in the enterprise network
    • Describe user configuration and the user web interface
    • Explain basic phone options and the use of BAT
    • Explain the route plan and on-net/off-net calling
    • Describe the various media resources, including conferencing and MOH
    • Describe the basic phone features and use of hunt groups
    • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
    • Describe the components that are required for user call processing by Cisco Unity Connection
    • Implement the various features and options that are available to users in Cisco Unity Connection
    • Use the various applications, tools, and reports that are available in Cisco Unity Connection
  • Schedule
  • Course Outline

    ACUCM Course Outline:

    Module 1: Introduction to IP Telephony
    • Lesson 1: Exploring IP Telephony
    • Lesson 2: Describing Deployment Models
    • Lesson 3: Understanding Advanced Multisite Features
    Module 2: Defining the Basic Configuration
    • Lesson 1: Logging In to Cisco Unified Communications Manager
    • Lesson 2: Examining Basic Server Configuration
    • Lesson 3: Describing Multilevel Administration
    • Lesson 4: Configuring DRS Backup and Restore Procedures
    Module 3: User Administration
    • Lesson 1: Understanding User Configuration
    • Lesson 2: Using the User Web Pages
    Module 4: Exploring Phone Registration and Cisco Unified IP Phones
    • Lesson 1: Configuring System Parameters
    • Lesson 2: Supporting Cisco Unified IP Phones
    • Lesson 3: Exploring Phone Registration and IP Phone Communications
    • Lesson 4: Utilizing the Bulk Administration Tool (BAT)
    Module 5: Basic Route Plan Configuration
    • Lesson 1: Implementing Dial Plan Connectivity
    • Lesson 2: Creating Route Plans
    Module 6: Route Filters and Digit Manipulation
    • Lesson 1: Configuring Translation Patterns and Route Filters
    • Lesson 2: Implementing Digit Manipulation
    Module 7: Class of Control
    • Lesson 1: Defining Class of Control
    • Lesson 2: Using Class of Control Features
    Module 8: Understanding Media Resources
    • Lesson 1: Defining Media Resources
    • Lesson 2: Exploring Media Resource Management
    Module 9: Features and Services
    • Lesson 1: Describing Basic Features
    • Lesson 2: Exploring Hunt Groups
    • Lesson 3: Describing Phone Services
    Labs for ACUCM:
    • Lab 2-1: Performing General Administration
    • Lab 2-2: Configuring Basic Settings
    • Lab 2-3: Backing Up and Restoring a Publisher
    • Lab 3-1: Creating and Associating Users
    • Lab 4-1: Configuring the System to Support Cisco IP Phones
    • Lab 4-2: Using the Cisco Unified Communication Manager BAT
    • Lab 5-1: Configuring Basic Dial Plan Elements
    • Lab 6-1: Configuring Complex Dial Plan Elements
    • Lab 6-1: Implementing Calling Privileges and Restrictions
    • Lab 8-1: Configuring Media Resources
    • Lab 9-1: Configuring User Features
    • Lab 9-2: Configuring Hunt Groups and Call Coverage

    AUC Course Outline:

    Module 1: Introduction to Cisco Unity Connection
    • Lesson 1: Overview of Cisco Unity Connection
    • Lesson 2: Navigating Cisco Unity Connection
    • Lesson 3: Understanding Call Handlers, Users, and Call Flow
    Module 2: Configuration of Users and Contacts
    • Lesson 1: Explaining Users and Contacts
    • Lesson 2: Managing Multiple Users
    Module 3: Implementation of Features
    • Lesson 1: Implementing the Dial Plan
    • Lesson 2: Understanding User Features
    • Lesson 3: Accessing Voice Messaging and User Features
    • Lesson 4: Managing Distribution Lists
    Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
    • Lesson 1: Designing an Audiotext Application
    • Lesson 2: Using Cisco Unity Connection Tools and Reports
    • Lesson 3: Using the DRS
    Labs for AUC:
    • Lab 1-1: Verifying Connectivity and Call Flow
    • Lab 1-2: Verifying and Configuring Call Handlers
    • Lab 1-3: Working with Users and Extensions in Voice Mail
    • Lab 2-1: Preparing to Configure Users and Contacts
    • Lab 2-2: Managing Users and Contacts
    • Lab 2-3: Managing Multiple Users
    • Lab 3-1: Implementing the Dial Plan
    • Lab 3-2: Understanding User Features
    • Lab 3-3: Implementing Integrated Messaging and User Features
    • Lab 4-1: Implementing an Audiotext Application
    • Lab 4-2: Using Cisco Unity Connection Tools and Reports
    Sunset Learning Exclusive Additional Material: 
    Cisco Unified Communications Solutions Maintenance
    Lesson 1: Understanding Cisco Unified Communications Manager Reports
    • Generating Reports on Cisco Unified Communications Manager
    • Analyzing Generated Reports
    Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)
    • Cisco Unified Communications Manager CAR Tool Overview
    • CDR Management and System Settings
    • Generating CDR Reports
    Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)
    • Cisco Unified RTMT Overview
    • Monitoring the System with Cisco Unified RTMT
    • Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT
    • Lab 1: Generating Cisco Unified Communications Manager Reports
    • Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
    • Lab 3: Monitoring the System with Cisco Unified RTMT
  • FAQs
    Is there a discount available for current students?

    UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Online courses are excluded from this offer.

    What is the cancellation and refund policy?

    Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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