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IT Systems Support Technician

Title: IT Systems Support Technician
Department: IT
Reports to: IT Manager

UMBC Training Centers is the premier provider of technical, engineering and professional skills training in the Mid-Atlantic region for individuals, businesses, non-profit organizations and government agencies.

The IT Systems Support Technician’s primary responsibility is ensuring the proper setup and execution of all UMBC Training Center’s daytime courses. This role constantly strives to improve the student experience and improve the overall operational efficiency of course deployments. Additionally, the IT Systems Support Technician is responible for handling technical support requests from students and instructors. The IT Systems Support Technician must have the flexibility to work with a high degree of autonomy while maintaining a team-first mentality and providing exceptional customer service.

Systems Support Technician Hours: Mon-Fri 7:30 am – 3:30 pm

Qualifications, Skills, and Experience

  • A degree, non-credit certificate, and/or at least one year of experience in systems administration or TCP/IP networks
  • User-centric mentality with superior customer service and communication skills
  • The desire and technical aptitude to continuously learn new technologies
  • Ability to stay on task with minimal direction
  • Superior problem solving abilities
  • Familiarity with Windows and Linux operating systems and TCP/IP networking
  • Must be a U.S. citizen

Job Duties

  • Provide the first response–often first thing in the morning–to triage and provide technical support to instructor and student issues and requests.
  • Assist in supporting all laptops, desktops, virtual machines, software, and A/V hardware to maintain training operations in all of UMBC Training Center’s labs
  • Troubleshoot–often via remote tools–student and instructor issues with Ubuntu, Windows, virtual machines, networking, etc.
  • Maintain documentation for all course builds and troubleshooting techniques
  • Work with the IT team on tasks and projects to improve operational efficiency and enhance customer experience
  • Utilize tools such as Canonical’s MAAS, Git, Saltstack, Bash, etc. to build, deploy, and support Ubuntu Linux lab environments for a wide variety of technical courses
Location: UMBC Training Centers
6996 Columbia Gateway Drive, Suite 100
Columbia, MD 21046
Contact: jobs@umbctraining.com

To apply for this position, please visit https://umbc.tc/candidate and register for our hands-on skills demo with the email address you would prefer to be contacted at for an interview. Please note that the demo lab environment is timed, so be sure to have approximately 30 minutes available before registering.

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