Career Foundations: IT Help Desk

Overview

Students will receive comprehensive training in administrative and professional skills, Microsoft Office capabilities, and CompTIA Tech+ certification with our IT Help Desk course pathway. This course combines our training in essential workplace competencies, including professional etiquette, effective communication, customer service, time management, and core Microsoft Office skills with CompTIA Tech+ as an IT-focused extension of our Career Foundations: Administrative Skills pathway. Students will earn Microsoft Office 365 and CompTIA Tech+ certifications, refine communication and customer service abilities, and gain practical tools to set themselves apart in any workplace.

Half-day workshops included:

• Business Etiquette
• Professional Writing Skills
• Communicating for Success
• Customer Service
• Managing Multiple Projects and Priorities
• Setting Yourself Apart: Being a Contributing Employee
• AI Essentials

Full-day training in these Microsoft Office applications:

• Microsoft Office Specialist – Word Associate
  • Microsoft® Office Word 2021: Part 1
  • Microsoft® Office Word 2021: Part 2
• Microsoft Office Specialist – Excel Associate
  • Microsoft® Office Excel® 2021: Part 1
  • Microsoft® Office Excel® 2021: Part 2
• Microsoft Office Specialist – Outlook Associate
  • Microsoft® Outlook® for Office 365™ (Desktop or Online): Part 1
  • Microsoft® Outlook® for Office 365™ (Desktop or Online): Part 2
• Microsoft Office Specialist – Associate
  (Earned by passing Word, Excel, and Outlook exams. Vouchers for each exam are included in this course.)

Our complete training course in:

• CompTIA Tech+

Course Duration:

119 training hours