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Computer and Network Administration

CompTIA A+ Certified IT Technician

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  • Overview

    If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA A+ Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. A+ Certification Prep is the first course in the Certificate in Computer & Network Technology program.

    OBJECTIVE

    You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

    CERTIFICATION EXAMS

    In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-901. Objectives for the CompTIA A+ Essentials examination are available at www.comptia.org. The CompTIA A+ 220-902 exam, Practical Application, is the second exam required in order for CompTIA A+ certification candidates to complete their certification.

    The CompTIA A+ Practical Application exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc. Ideally, the CompTIA A+ Practical Application candidate has already passed the CompTIA A+ Essentials Exam.

  • Who Should Take This Course

    AUDIENCE

    The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

    PREREQUISITES

    Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

  • Schedule
  • Course Outline

    Lesson 1: Personal Computer Components
    Topic 1A: Personal Computer Components
    Topic 1B: System Unit Components
    Topic 1C: Storage Devices
    Topic 1D: Personal Computer Connection Methods

    Lesson 2: Operating System Fundamentals
    Topic 2A: Personal Computer Operating Systems
    Topic 2B: Windows User Interface Components
    Topic 2C: Windows File System Management
    Topic 2D: Windows System Management Tools

    Lesson 3: PC Technician Professional Best Practices
    Topic 3A: Tools of the Trade
    Topic 3B: Electrical Safety
    Topic 3C: Environmental Safety and Materials Handling
    Topic 3D: Perform Preventative Maintenance
    Topic 3E: Diagnostics and Troubleshooting
    Topic 3F: Professionalism and Communication

    Lesson 4: Installing and Configuring Peripheral Components
    Topic 4A: Install and Configure Display Devices
    Topic 4B: Install and Configure Input Devices
    Topic 4C: Install and Configure Adapter Cards
    Topic 4D: Install and Configure Multimedia Devices

    Lesson 5: Installing and Configuring System Components
    Topic 5A: Install and Configure Storage Devices
    Topic 5B: Install and Configure Power Supplies
    Topic 5C: Install and Configure Memory
    Topic 5D: Install and Configure CPUs
    Topic 5E: Install and Configure System Boards

    Lesson 6: Maintaining and Troubleshooting Peripheral Components
    Topic 6A: Troubleshoot Display Devices
    Topic 6B: Maintain and Troubleshoot Input Devices
    Topic 6C: Troubleshoot Adapter Cards
    Topic 6D: Troubleshoot Multimedia Devices

    Lesson 7: Troubleshooting System Components
    Topic 7A: Troubleshoot Storage Devices
    Topic 7B: Troubleshoot Power Supplies
    Topic 7C: Troubleshoot Memory
    Topic 7D: Troubleshoot CPUs
    Topic 7E: Troubleshoot System Boards

    Lesson 8: Installing and Configuring Operating Systems
    Topic 8A: Install Microsoft Windows
    Topic 8B: Upgrade Windows
    Topic 8C: Add Devices to Windows
    Topic 8D: Optimize Windows

    Lesson 9: Maintaining and Troubleshooting Microsoft Windows
    Topic 9A: Operating System Utilities
    Topic 9B: Maintain Microsoft Windows
    Topic 9C: Troubleshoot Microsoft Windows
    Topic 9D: Recover Microsoft Windows

    Lesson 10: Network Technologies
    Topic 10A: Network Concepts
    Topic 10B: Network Communications
    Topic 10C: Network Connectivity
    Topic 10D: Internet Technologies

    Lesson 11: Installing and Managing Network Connections
    Topic 11A: Create Network Connections
    Topic 11B: Install and Configure Web Browsers
    Topic 11C: Maintain and Troubleshoot Network Connections

    Lesson 12: Supporting Laptops and Portable Computing Devices
    Topic 12A: Laptop and Portable Computing Device Components
    Topic 12B: Install and Configure Laptops and Portable Computing Devices
    Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices

    Lesson 13: Supporting Printers and Scanners
    Topic 13A: Printer and Scanner Technologies
    Topic 13B: Printer and Scanner Components
    Topic 13C: Printer and Scanner Processes
    Topic 13D: Install and Configure Printers and Scanners
    Topic 13E: Maintain and Troubleshoot Printers and Scanners

    Lesson 14: Personal Computer Security Concepts
    Topic 14A: Security Fundamentals
    Topic 14B: Security Protection Measures
    Topic 14C: Data and Physical Security
    Topic 14D: Wireless Security
    Topic 14E: Social Engineering

    Lesson 15: Supporting Personal Computer Security
    Topic 15A: Install and Configure Security Measures
    Topic 15B: Maintain and Troubleshoot Security Measures

  • FAQs
    Is there a discount available for current students?

    UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Online courses are excluded from this offer.

    What is the cancellation and refund policy?

    Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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