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Computer and Network Administration

CompTIA A+ Certified IT Technician

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  • Overview

    If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA A+ Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. A+ Certification Prep is the first course in the Certificate in Computer & Network Technology program.


    You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.


    In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-901. Objectives for the CompTIA A+ Essentials examination are available at The CompTIA A+ 220-902 exam, Practical Application, is the second exam required in order for CompTIA A+ certification candidates to complete their certification.

    The CompTIA A+ Practical Application exam measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC or Support technician, etc. Ideally, the CompTIA A+ Practical Application candidate has already passed the CompTIA A+ Essentials Exam.

  • Who Should Take This Course


    The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.


    Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

  • Schedule
  • Course Outline

    Lesson 1: Personal Computer Components Topic 1A: Personal Computer Components Topic 1B: System Unit Components Topic 1C: Storage Devices Topic 1D: Personal Computer Connection Methods Lesson 2: Operating System Fundamentals Topic 2A: Personal Computer Operating Systems Topic 2B: Windows User Interface Components Topic 2C: Windows File System Management Topic 2D: Windows System Management Tools Lesson 3: PC Technician Professional Best Practices Topic 3A: Tools of the Trade Topic 3B: Electrical Safety Topic 3C: Environmental Safety and Materials Handling Topic 3D: Perform Preventative Maintenance Topic 3E: Diagnostics and Troubleshooting Topic 3F: Professionalism and Communication Lesson 4: Installing and Configuring Peripheral Components Topic 4A: Install and Configure Display Devices Topic 4B: Install and Configure Input Devices Topic 4C: Install and Configure Adapter Cards Topic 4D: Install and Configure Multimedia Devices Lesson 5: Installing and Configuring System Components Topic 5A: Install and Configure Storage Devices Topic 5B: Install and Configure Power Supplies Topic 5C: Install and Configure Memory Topic 5D: Install and Configure CPUs Topic 5E: Install and Configure System Boards Lesson 6: Maintaining and Troubleshooting Peripheral Components Topic 6A: Troubleshoot Display Devices Topic 6B: Maintain and Troubleshoot Input Devices Topic 6C: Troubleshoot Adapter Cards Topic 6D: Troubleshoot Multimedia Devices Lesson 7: Troubleshooting System Components Topic 7A: Troubleshoot Storage Devices Topic 7B: Troubleshoot Power Supplies Topic 7C: Troubleshoot Memory Topic 7D: Troubleshoot CPUs Topic 7E: Troubleshoot System Boards Lesson 8: Installing and Configuring Operating Systems Topic 8A: Install Microsoft Windows Topic 8B: Upgrade Windows Topic 8C: Add Devices to Windows Topic 8D: Optimize Windows Lesson 9: Maintaining and Troubleshooting Microsoft Windows Topic 9A: Operating System Utilities Topic 9B: Maintain Microsoft Windows Topic 9C: Troubleshoot Microsoft Windows Topic 9D: Recover Microsoft Windows Lesson 10: Network Technologies Topic 10A: Network Concepts Topic 10B: Network Communications Topic 10C: Network Connectivity Topic 10D: Internet Technologies Lesson 11: Installing and Managing Network Connections Topic 11A: Create Network Connections Topic 11B: Install and Configure Web Browsers Topic 11C: Maintain and Troubleshoot Network Connections Lesson 12: Supporting Laptops and Portable Computing Devices Topic 12A: Laptop and Portable Computing Device Components Topic 12B: Install and Configure Laptops and Portable Computing Devices Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices Lesson 13: Supporting Printers and Scanners Topic 13A: Printer and Scanner Technologies Topic 13B: Printer and Scanner Components Topic 13C: Printer and Scanner Processes Topic 13D: Install and Configure Printers and Scanners Topic 13E: Maintain and Troubleshoot Printers and Scanners Lesson 14: Personal Computer Security Concepts Topic 14A: Security Fundamentals Topic 14B: Security Protection Measures Topic 14C: Data and Physical Security Topic 14D: Wireless Security Topic 14E: Social Engineering Lesson 15: Supporting Personal Computer Security Topic 15A: Install and Configure Security Measures Topic 15B: Maintain and Troubleshoot Security Measures

  • FAQs
    Is there a discount available for current students?

    UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Online courses are excluded from this offer.

    What is the cancellation and refund policy?

    Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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