This course, based on the ITIL best practice service lifecycle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision. The certification exam is taken on the last day of class and those passing will receive an ITIL Foundation Certificate in IT Service Management. The cost of the exam is not included in the price of the course.
Who Should Take This Course
This course is for IT managers and practitioners involved in the strategy, design, implementation, and ongoing delivery of business-used IT services.
Register 21 days before class start date and save 10%! Enter discount code EARLY10 during registration.
Register 21 days before class start date and save $250! Enter discount code EARLY250 during registration.
Lesson 1 : Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
Lesson 2 : Service Lifecycle Approach
Lesson 3 : Service Strategy
- Business Relationship Management
- Demand Management
- Financial Management for IT Services
- Service Portfolio Management
- Strategy Management for IT Services
Lesson 4 : Service Design
- Availability Management
- Capacity Management
- Design Coordination
- Information Security Management
- IT Service Continuity Management
- Service Catalog Management
- Service Level Management
- Supplier Management
Lesson 5 : Service Transition
- Change Evaluation
- Change Management
- Knowledge Management
- Release & Deployment Management
- Service Asset & Configuration Management
- Service Validation & Testing
- Transition Planning & Support
Lesson 6 : Service Operation
- Access Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
- Application Management
- IT Operations Management
- Service Desk
- Technical Management
Lesson 7 : Continual Service Improvement
- The 7 Step Improvement Process
Is there a discount available for current students?
UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Online courses are excluded from this offer.
What is the cancellation and refund policy?
Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.