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The Inside Sales person will focus on customer acquisition and retention within the DoD sector. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with client to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.


The Inside Salesperson will be proficient in:

  • Cold calling; making multiple outbound calls to potential clients
  • Understanding client needs and offering solutions and support
  • Researching potential leads from business directories, web searches, or digital resources
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Creating and maintaining a list/database of prospect clients
  • Presenting and delivering information to potential clients
  • Answering potential client questions and follow-up call questions
  • Working with sales team when closing sale
  • Tracking weekly, monthly, and quarterly performance and sales metrics
  • Building pipelines with channel partners and team members to close sales
  • Maintaining database (Salesforce, Hubspot, Excel, etc.) of prospective client information
  • Closing sales and working with client through closing process
  • Work closely with Sales Operations Manager to ensure that all DoD Opportunities are entered in to database with all necessary information


The Inside Salesperson must:

  • Be comfortable making cold calls and talking to new people all day
  • Have excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Be persuasive and goal-oriented
  • Possess an energetic, outgoing, and friendly demeanor
  • Be eager to expand UMBC Training Centers with new sales, clients, and territories
  • Be self-motivated and self-directed
  • Be able to multitask, prioritize, and manage time efficiently
  • Have an in-depth understanding of UMBC Training Centers’ services and its position in the industry
  • Have the tenacity to handle rejection and continue on with a positive attitude when reaching out to the next potential client
  • Have knowledge of sales process from initiation to close
  • Have the ability to work independently or as an active member of a team
  • Be accepting of feedback, with a constant focus on continuous learning and improvement
  • Possess strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) with experience in Salesforce and Hubspot preferred
  • Have previous experience in an outbound call center, inside sales experience, or related sales experience
Location: UMBC Training Centers
6996 Columbia Gateway Drive, Suite 100
Columbia, MD 21046
Contact: jobs@umbctraining.com

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