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Leadership and Innovation

Empathetic Listening

Group Training + View more dates & times


Empathetic listening is the ability to hear both the idea conveyed by another’s words and the emotional tones being expressed and taking each equally into account. Recognizing when a teammate is upset, discouraged, or excited allows a leader to communicate more effectively, responding appropriately to the other’s state. Responding well to the emotions of others is an essential trait of a leader and fosters trust and emotional honesty within a group. Empathetic listening is also a valuable tool for promoting innovation within an organization, as teammates will feel freer to express ideas when they feel socially encouraged and emotionally affirmed. Participants in this course learn strategies for engaging in empathetic listening with their teams, becoming better at team building and self-awareness in the process.

Why You Should Take This Course

Upon completing this course, participants will be able to:

  • Understand and apply the skills for empathetic listening
  • Identify the four levels of listening
  • Foster a work environment of trust, empathy, and openness
  • Identify the principles for empathetic listening
  • Recognize the presence or lack of empathetic listening in oneself
Is there a discount available for current students?

UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Asynchronous courses are excluded from this offer.

What is the cancellation and refund policy?

Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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