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Leadership and Innovation

Managing Ambiguity

Group Training + View more dates & times


Organizations often develop business plans and strategies for mapping out future expectations and goals. These maps typically take the form of a linear progression, with each step following neatly from the one previous with no interruption. However, as further steps are pursued, there are nearly always several unexpected factors that come into play and alter the expected progression of events. Robert E. Quinn’s Deep Change addresses this common problem, asserting, “we should not let our present resources determine the future,” but instead “trust in our vision enough to start the journey into the chasm of uncertainty.” Quinn continues, “the fact that we have enough trust and belief in ourselves to pursue our vision is what signals to others that the vision is worth investing in.” Stepping out into the unknown with the knowledge that unforeseen events are likely to affect expectations is a daunting task but represents the essence of innovation. In this course, participants learn concepts for handling the ambiguity inherent in every business plan. The course focuses on increasing a participant’s aptitude for adapting to unexpected circumstances as well as their openness to pursuing untried solutions and innovating within their field.

Why You Should Take This Course

Upon completing this course, participants will be able to:

  • Use tools and techniques for developing strategic goals with trust in their vision
  • Develop business plans and strategies that align with their organizational goals
  • Adapt to change and uncertainty in the work environment
  • Foster an environment and culture equipped for change
  • Adapt to unexpected circumstances while staying true to their vision
Is there a discount available for current students?

UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Asynchronous courses are excluded from this offer.

What is the cancellation and refund policy?

Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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