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Leadership and Innovation

Resilient Leadership: Building an Organizational Culture of Resilience

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  • Overview

    If ever there was a time for fostering human resilience, it is now! In September of 2013, the U.S. Institute of Medicine issued its report on resiliency in the workplace, suggesting that resilient organizations are built upon a “culture” of resilience. It further suggests that enhanced leadership training was one of the pillars of an “organizational culture of resilience.” This course instructs participants in methods for creating an organizational culture of resilience. Originally developed for the Chinese government in preparation for the Beijing Olympics, variations of the course have been taught at the FBI National Academy, Harvard University, Johns Hopkins University, Northrop Grumman, Federal Air Marshals, Singapore Hospital System, Singapore Prison System, and other organizations struggling for resources and doing more with less. The course covers the research-derived four pillars of the resilient organization and methods for creating them. In addition, this course provides systematic guidelines on implementing the “resilient communications model.” Finally, it explores techniques for fostering personal resilience, referred to as “psychological body armor (PBA™).”™ An optional third day can be arranged for providing those participants interested in becoming “trained trainers” (Affiliate Faculty) in Resilient Leadership with the intention of building a culture of resilience in their own organizations or providing consulting services for enhancing resilience in other organizations.

  • Why You Should Take This Course

    Upon completing this course, participants will be able to:

    • View crisis and adversity as an opportunity for experiencing personal and organizational growth
    • Avoid the “seven deadly sins” of crisis leadership
    • Understand the two foundational “covenants” of resilient leadership
    • Understand techniques for creating the four core pillars of resilient crisis leadership (optimism, decisive action, integrity, open communications) using an evidence-based implementation system (Bandura)
    • Implement specific evidence-informed leadership prescriptions (Rx) for creating a “culture of resilience”
    • Understand when and why people are most receptive to communications from leaders
    • Utilize the Resilient Moment Communications Model with individuals and a group for effectively communicating about crisis and adversity
    • Understand the use of leadership for creating a “culture of resilience”
    • Evaluate and improve leadership using the “resilient leadership scorecard”
    • Use a “case study method” and employ the principles of resilient leadership for evaluating and making recommendations for an organization’s development of a resiliency-enhancing plan
    • Apply four techniques for enhancing personal “psychological body armor”™ as a buffer against burnout and vicarious trauma
  • Schedule
  • FAQs
    Is there a discount available for current students?

    UMBC students and alumni, as well as students who have previously taken a public training course with UMBC Training Centers are eligible for a 10% discount, capped at $250. Please provide a copy of your UMBC student ID or an unofficial transcript or the name of the UMBC Training Centers course you have completed. Online courses are excluded from this offer.

    What is the cancellation and refund policy?

    Student will receive a refund of paid registration fees only if UMBC Training Centers receives a notice of cancellation at least 10 business days prior to the class start date for classes or the exam date for exams.

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