Business Etiquette
This course examines the basics of business etiquette, most importantly to be considerate of others, proper dress/appearance, the workplace versus social situations, business meetings, proper introductions, conversation skills/small talk, cultural differences affecting business opportunities, dealing with interruptions, and proper business email and telephone etiquette. This course will help students look and sound their best no […]
Leadership and Innovation
Business Writing for Executives
Business Writing for Executives is a course for executives that emphasizes executive-level written communications. In today’s environment, with many forms of media and messages competing for staff attention, it is imperative to write clearly, succinctly, and with a clear call to action. The course focuses on the basics of powerful writing, including how to structure […]
Leadership and Innovation
Change Management
Change is inevitable. In fact, in today’s ever-changing business environment, it has become one of the few constants. Unfortunately, many organizations are resistant to change, preferring to perpetuate the status quo. Research findings indicate that anywhere from fifty to eighty percent of change initiatives fail to meet their stated objectives because most organizations fail to […]
Leadership and Innovation
Coaching and Feedback
The Coaching and Feedback course exposes participants on the DiSC Behavioral Model for two reasons—exploring what they bring to coaching relationship that is helpful and promotes successful outcomes as well as the tendencies, motivation, and fears of the four style preferences. The Coaching and Feedback course also provides specific characteristics of an effective coach. It […]
Leadership and Innovation
Communicating for Success
With the great amount of diversity present in the workplace today and the rapid pace of organizational change, effective communication skills are critical for success and essential for members of a team. Concisely packaging and delivering a targeted message tailored to a specific audience is an especially valuable skill, sought after by employers and employees […]
Leadership and Innovation
Communication and Facilitation
Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need communication and facilitation skills to manage requirements meetings and workshops. In this highly interactive course, participants will gain the skills to be an effective facilitator, one who can help stakeholders define their needs and form […]
Leadership and Innovation
Creating High Performing Teams
In the current business culture, nearly all individuals work in team settings. Given this fact, leaders must not only have excellent people skills, but must be able to gauge others’ social ability and group direct reports accordingly. The aptitude of creating effective teams is invaluable for leaders at every level of management, having a direct […]
Leadership and Innovation
Creating, Overcommunicating, and Reinforcing Clarity
Leaders must give employees the clarity they need by agreeing on the answers to six simple but critical questions, and thereby eliminating even small discrepancies in their thinking. If leaders can rally around clear answers to these fundamental questions–without using jargon–they will drastically increase the likelihood of creating a healthy organization and achieving the competitive […]
Leadership and Innovation
Critical Thinking
In an effort to curb the tide on ineffective decision-making that is apparent in today’s work environments, this course was created specifically to deepen the understanding and application of crucial critical thinking methodologies and practices. Critical thinking is hard work. Our natural tendencies often cause us to ignore logic, refuse to look at the facts, […]
Leadership and Innovation
Critical Thinking & Problem Solving
Thinking critically and well is crucial for personal and organizational success. In fact, critical thinking is at the root of all good decisions we make. Unfortunately, however, thinking effectively is hard work and rarely developed as a habit. The mind, left on its own, tends to ignore logic, refuses to look at the facts, generates […]
Leadership and Innovation
Cultivating Collaboration
Work environments with plenty of collaboration are conducive to the generation of novel ideas, beneficial for innovation and organizational improvement. Because not all individuals feel comfortable readily sharing opinions and ideas, leaders must cultivate an environment where sharing is safe and encouraged as part of the individual’s daily performance. Fostering a culture of consistent collaboration […]
Leadership and Innovation
Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company manager, serving your staff […]
Leadership and Innovation