Effective Delegation Techniques
In this course, students will learn how to achieve more by assigning specific tasks to the appropriate staff, and yet remain accountable for any outcome. This course will provide students with the necessary knowledge and skills to delegate tasks and responsibilities confidently and effectively to their direct reports in a way that develops them individually […]
Leadership and Innovation
Embracing Accountability
When teams do not commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team. The need to avoid interpersonal discomfort prevents team members from holding one another accountable. A cohesive team’s […]
Leadership and Innovation
Emerging Leaders
Dynamic organizations need strong leaders who can act and react positively in virtually any situation and can always balance concerns for productivity against concerns for people. They need leaders who, not necessarily by virtue of their position within the organization, can influence others to work to achieve the organization’s goals. The Emerging Leadership Certificate Program […]
Leadership and Innovation
Emotional Intelligence for Employees
Emotional Intelligence for Employees and Leaders Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).” The Emotional Quotient Inventory (EQ-i 2.0) assesses the application of […]
Leadership and Innovation
Empathetic Listening
Empathetic listening is the ability to hear both the idea conveyed by another’s words and the emotional tones being expressed and taking each equally into account. Recognizing when a teammate is upset, discouraged, or excited allows a leader to communicate more effectively, responding appropriately to the other’s state. Responding well to the emotions of others […]
Leadership and Innovation
Engaging, Encouraging, and Challenging: Innovating Across the Organization
For successfully harnessing and promoting an innovation mindset across all levels of an organization, a switch in the organization’s culture is necessary for accommodating a free flow of new ideas. An organization’s change agents can facilitate the diffusion of this innovation mindset by consistently engaging with others, encouraging their sharing of new ideas and thinking, […]
Leadership and Innovation
Exploring Creativity versus Innovation
In this course, students will learn the main difference between creativity and innovation is focus. Through this course, students will explore how creativity is the cognitive process of developing unique and useful ideas; whereas, innovation is the action process of adapting systems to better meet future needs. By the end of the course, students will […]
Leadership and Innovation
Facilitative Leadership
Individuals in leadership roles know the importance of collaboration during meetings. Groups must solve problems, innovate, make decisions and action plans, and ultimately achieve consensus to be effective. They also know that many groups find these meetings frustrating, costly, and often a waste of time. Facilitation adds another dimension to the new face of leadership. […]
Leadership and Innovation
Flexing Your Leadership Style 101 and 202
Flexing Your Leadership Style is a course designed to help participants recognize and develop their unique leadership styles. In this course, participants complete a self-assessment to identify their preferred leadership style and explore the strengths and potential disadvantages of each style. Through a variety of exercises and refection activities, participants deepen their understanding of self […]
Leadership and Innovation
Focusing on Results
Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead of the collective goals of the team when individuals are not held accountable. If a team has lost sight of the need for achievement, the business ultimately suffers. The pursuit of individual goals and personal status erodes the focus on […]
Leadership and Innovation
Fostering Collaboration
Work environments with plenty of collaboration are conducive to the generation of novel ideas, beneficial for innovation and organizational improvement. Because not all individuals feel comfortable readily sharing opinions and ideas, leaders must cultivate an environment where sharing is safe and encouraged as part of the individual’s daily performance. Fostering a culture of consistent collaboration […]
Leadership and Innovation
Having Crucial Conversations
Disagreements and high-stake conversations occur frequently in today’s business environment, and require effective handling for achieving desired outcomes. When stuck in a sticky situation, an individual must courageously speak up in critical moments for influencing the outcomes. Patterson, Grenny, McMillan, and Switzler’s Crucial Conversations compiles their 25 years of research on how to handle critical […]
Leadership and Innovation