Developing the Skillful Supervisor
Skillful supervision is fundamental for creating and sustaining a healthy and vibrant organizational culture. Organizations cannot afford to haphazardly toss new supervisors into their roles and expect them to learn on the fly; it is simply not a sink or swim situation. The learning curve is incredibly steep with no introduction to a supervising position […]
Leadership and Innovation
DiSC
DiSC, a model of human behavior, helps individuals understand how our normal emotional responses adapt to the demands of people, situation, and societal expectations. When people broaden their understanding of their behavioral styles and preferences, they gain new and valuable insights and awareness of self, others, and the situations (S.O.S.) they encounter. Harnessed with new […]
Leadership and Innovation
Driving Employee Engagement
In this course, students will gain an understanding of the importance of employee engagement to success. They will learn what enables and hinders engagement, as well as how to strengthen and mitigate them respectively. Students will identify what makes employees feel valued and empowered to be engaged, motivated, and committed to their work, which ultimately […]
Leadership and Innovation
EEO and Affirmative Action
In this course, students will gain an understanding and application of all laws relating to Equal Employment Opportunity (EEO), the rights and responsibilities of the employee, supervisor and manager, and liability on the part of supervision and the organization. In this interactive course with case studies and role plays, students will learn about techniques for […]
Leadership and Innovation
Effective Delegation Techniques
In this course, students will learn how to achieve more by assigning specific tasks to the appropriate staff, and yet remain accountable for any outcome. This course will provide students with the necessary knowledge and skills to delegate tasks and responsibilities confidently and effectively to their direct reports in a way that develops them individually […]
Leadership and Innovation
Embracing Accountability
When teams do not commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team. The need to avoid interpersonal discomfort prevents team members from holding one another accountable. A cohesive team’s […]
Leadership and Innovation
Emerging Leaders
Dynamic organizations need strong leaders who can act and react positively in virtually any situation and can always balance concerns for productivity against concerns for people. They need leaders who, not necessarily by virtue of their position within the organization, can influence others to work to achieve the organization’s goals. The Emerging Leadership Certificate Program […]
Leadership and Innovation
Emotional Intelligence for Employees
Emotional Intelligence for Employees and Leaders Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).” The Emotional Quotient Inventory (EQ-i 2.0) assesses the application of […]
Leadership and Innovation
Empathetic Listening
Empathetic listening is the ability to hear both the idea conveyed by another’s words and the emotional tones being expressed and taking each equally into account. Recognizing when a teammate is upset, discouraged, or excited allows a leader to communicate more effectively, responding appropriately to the other’s state. Responding well to the emotions of others […]
Leadership and Innovation
Engaging, Encouraging, and Challenging: Innovating Across the Organization
For successfully harnessing and promoting an innovation mindset across all levels of an organization, a switch in the organization’s culture is necessary for accommodating a free flow of new ideas. An organization’s change agents can facilitate the diffusion of this innovation mindset by consistently engaging with others, encouraging their sharing of new ideas and thinking, […]
Leadership and Innovation
Exploring Creativity versus Innovation
In this course, students will learn the main difference between creativity and innovation is focus. Through this course, students will explore how creativity is the cognitive process of developing unique and useful ideas; whereas, innovation is the action process of adapting systems to better meet future needs. By the end of the course, students will […]
Leadership and Innovation
Facilitative Leadership
Individuals in leadership roles know the importance of collaboration during meetings. Groups must solve problems, innovate, make decisions and action plans, and ultimately achieve consensus to be effective. They also know that many groups find these meetings frustrating, costly, and often a waste of time. Facilitation adds another dimension to the new face of leadership. […]
Leadership and Innovation