AccountIcon BigDataIcon BlogIcon default_resource_icon CartIcon checkmark_icon cloud_devops_icon computer_network_admin_icon cyber_security_icon gsa_schedule_icon human_resources_icon location_icon phone_icon plus_icon programming_software_icon project_management_icon redhat_linux_icon search_icon sonography_icon sql_database_icon webinar_icon

Search UMBC Training Centers

Course Offerings

Our flexible approach, unparalleled passion for high-impact development, and dynamic team of consultants empower individuals and teams to ignite growth across organizations. Whether you already know what your organization needs or you’d like one of our experts to perform a complimentary consultation, our nimble approach and tailored solutions will drive game-changing results.

View all offerings

 

Fundamental Competencies
Personal and professional attributes that are critical to successful performance.
Topics Covered: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning

  • Being a Highly Effective Leader

    The course focuses on empowering people through this process to attain and sustain positive results both personally and professionally, supporting the basic habits of highly effective people, and encouraging self-development around personal and interpersonal effectiveness.

    Click for more information

  • Being an Effective Team Member

    Effective teams require more than just technical competence; they require strong team members who truly perform well. Individuals who are team-oriented, reliable, communicate well, and show respect to one another are valuable members of teams seeking success.

    Click for more information

  • Building a Learning Organization

    It is no longer enough to simply be a quality organization. In the ever-changing world of organizational management, studies show that there is now a need for a more multifarious approach to improvement than developing the processes already in place. This course teaches participants to view their organization through a systems lens to build a learning organization.

    Click for more information

  • Building Effective Workplace Relationships

    Developing strong internal and external workplace relationships in today’s society is a hallmark of effective leadership. The five elements of relationship building are vital for understanding what makes a strong workplace relationship.Through this course, participants recognize and cultivate the five elements of relationship building in their workplace lives.

    Click for more information

  • Business Writing for Executives

    Business Writing for Executives course is a course for executives that emphasizes executive-level written communications. In today’s environment, with many forms of media and messages competing for staff attention, it is imperative to write clearly, succinctly, and with a clear call to action.

    Click for more information

  • Communicating for Success

    Through a combination of discussion, exercises, role-playing scenarios, and self-evaluation, this course employs strategies for participant development of effective communication skills. The course caters to different learning and communication styles, enabling participants to examine their own communication styles, practice interpersonal skills in a controlled environment, and ultimately change behavior resulting in communication that is more successful.

    Click for more information

  • Critical Thinking & Problem Solving

    Participants learn to ask the right questions, discover and mitigate personal bias, challenge assumptions and see others’ viewpoints with clarity, as well as identify and eliminate psychological and personal barriers that negatively affect thinking potential.

    Click for more information

  • DiSC

    DiSC was developed by Dr. William Marston, PhD., and seeks to identify the degree to which we each utilize four “primary emotions” and associated behavior responses. Today, we know these “primary emotions” as Dominance, Influence, Steadiness, and Conscientiousness. The DiSC concepts created by Marston and later researched and updated by Dr. John Geier, PhD., have helped over 45 million people in 24 languages over the last 30+ years. DiSC provides a unique invitation to individuals to evolve into better integrated people who were more independent and able to realize true happiness in their work and personal lives.

    Click for more information

  • Emotional Intelligence for Employees

    Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).” The Emotional Quotient Inventory (EQ-i 2.0) assesses the application of these emotional and social skills, reflecting on an individual’s overall well-being and capacity for success in life.

    Click for more information

  • Empathetic Listening

    Empathetic listening is the ability to hear both the idea conveyed by another’s words and the emotional tones being expressed and taking each equally into account. Recognizing when a teammate is upset, discouraged, or excited allows a leader to communicate more effectively, responding appropriately to the other’s state.

    Click for more information

  • Flexing Your Leadership Style 101 and 202

    Flexing Your Leadership Style is a course designed to help participants recognize and develop their unique leadership styles. In this course, participants complete a self-assessment to identify their preferred leadership style and explore the strengths and potential disadvantages of each style.

    Click for more information

  • Judgment and Decision Making

    An organization’s success depends largely upon its leaders’ capacity for making strong and informed judgments. However, many leaders often rely on previously established patterns and habits (the precedent) when making a decision without considering all available information.

    Click for more information

  • Leadership Fundamentals

    It is critical for organizations to strategically grows leaders from within. Leadership Fundamentals is intended to provide the skills necessary to prepare employees for the move into formal team positions (and higher).

    Click for more information

  • Leadership Lessons

    In an environment of quick-fix solutions to complex issues and most quandaries in leadership being met only with vague, general advice, there is a real need for training tailored to individuals and organizations. This is a customizable and conversational course, providing participants with access to an experienced and actively practicing business leader as the instructor.

    Click for more information

  • Making Successful Briefings and Presentations

    The course explores techniques for coping with difficult situations and with difficult people. Participants also learn best practices for incorporating various visual support materials into briefings and presentations. The key to this course is practice, with participants practicing briefings and presentations while supplemented by the use of videotape feedback and critiques from the instructor and other participants.

    Click for more information

  • Myers-Briggs Type Indicator

    Whether in a leadership, managerial, or supporting role in the workplace, developing and maintaining relationships is pivotal for an individual’s achievement of organizational success. Establishing and maintaining positive relationships within an organization enables and encourages more effective and efficient working together by its employees.

    Click for more information

  • Professional Writing Skills

    Professional communication skills are required of employees at all levels of the organization. Employees are expected to compose a variety of written documents: white papers, staff summary sheets, memorandums, e-mails, trip descriptions, justifications for attending training, meeting invitations and notes, after-action reports, purchase requests,  incident reports, resumes, and self-assessments for annual performance evaluations, to name a few.

    Click for more information

  • Setting Yourself Apart: Being a Contributing Employee

    Setting Yourself Apart: Being a Contributing Employee is a course for first-line and emerging leaders focusing on self-development, personal awareness, and being an impactful contributing member of the organization. Participants gain deeper self-awareness in accountability, interpersonal skills, communication, resilience, and flexibility.

    Click for more information

 

Leading Change
The ability to establish an organizational vision and implement it in a continuously changing environment, and to bring about internal and external strategic change to meet organizational goals.
Topics Covered: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision

  • Being a Highly Effective Leader

    Successful leaders adopt their strategies habitually, living each day according to their principles both personally and professionally.

    Click for more information

  • Being an Effective Team Member

    Effective teams require more than just technical competence; they require strong team members who truly perform well. Individuals who are team-oriented, reliable, communicate well, and show respect to one another are valuable members of teams seeking success.

    Click for more information

  • Building a Learning Organization

    It is no longer enough to simply be a quality organization. In the ever-changing world of organizational management, studies show that there is now a need for a more multifarious approach to improvement than developing the processes already in place. This course teaches participants to view their organization through a systems lens to build a learning organization.

    Click for more information

  • Building Effective Workplace Relationships

    Developing strong internal and external workplace relationships in today’s society is a hallmark of effective leadership. The five elements of relationship building are vital for understanding what makes a strong workplace relationship.

    Click for more information

  • Business Writing for Executives

    Business Writing for Executives course is a course for executives that emphasizes executive-level written communications. In today’s environment, with many forms of media and messages competing for staff attention, it is imperative to write clearly, succinctly, and with a clear call to action.

    Click for more information

  • Communicating for Success

    With the great amount of diversity present in the workplace today and the rapid pace of organizational change, effective communication skills are critical for success and essential for members of a team. Concisely packaging and delivering a targeted message tailored to a specific audience is an especially valuable skill, sought after by employers and employees alike.

    Click for more information

  • Critical Thinking and Problem Solving

    Thinking critically and well is crucial for personal and organizational success. In fact, critical thinking is at the root of all good decisions we make.

    Click for more information

  • DiSC

    DiSC, a model of human behavior, helps individuals understand how our normal emotional responses adapt to the demands of people, situation, and societal expectations.

    Click for more information

  • Emotional Intelligence for Employees

    Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).” The Emotional Quotient Inventory (EQ-i 2.0) assesses the application of these emotional and social skills, reflecting on an individual’s overall well-being and capacity for success in life.

    Click for more information

  • Empathetic Listening

    Empathetic listening is the ability to hear both the idea conveyed by another’s words and the emotional tones being expressed and taking each equally into account. Recognizing when a teammate is upset, discouraged, or excited allows a leader to communicate more effectively, responding appropriately to the other’s state.

    Click for more information

  • Flexing Your Leadership Style 101 and 202

    Flexing Your Leadership Style is a course designed to help participants recognize and develop their unique leadership styles. In this course, participants complete a self-assessment to identify their preferred leadership style and explore the strengths and potential disadvantages of each style.

    Click for more information

  • Judgment and Decision Making

    An organization’s success depends largely upon its leaders’ capacity for making strong and informed judgments. However, many leaders often rely on previously established patterns and habits (the precedent) when making a decision without considering all available information. It is hard work to consistently apply conscientious judgment and decision-making skills, but this is the hallmark of a successful leader.

    Click for more information

  • Leadership Fundamentals

    It is critical for organizations to strategically grows leaders from within. Leadership Fundamentals is intended to provide the skills necessary to prepare employees for the move into formal team positions (and higher).

    Click for more information

  • Leadership Lessons

    In an environment of quick-fix solutions to complex issues and most quandaries in leadership being met only with vague, general advice, there is a real need for training tailored to individuals and organizations. This is a customizable and conversational course, providing participants with access to an experienced and actively practicing business leader as the instructor.

    Click for more information

  • Making Successful Briefings and Presentations

    In today’s competitive business environment, individuals must not only have the skill, but also, the poise and confidence for delivering clear and concise briefings and presentations successfully meeting their intended objectives. In this course, participants learn about the planning for, structuring of, preparation for, and delivery of successful briefings and presentations.

    Click for more information

  • Myers-Briggs Type Indicator

    Whether in a leadership, managerial, or supporting role in the workplace, developing and maintaining relationships is pivotal for an individual’s achievement of organizational success. Establishing and maintaining positive relationships within an organization enables and encourages more effective and efficient working together by its employees.

    Click for more information

  • Professional Writing Skills

    Organizations of today require effective communication skills by individuals regardless of level or role. Just naming a few, individuals must compose a variety of written documents: white papers, staff summary sheets, memorandums, e-mails, trip descriptions, justifications for attending training, meeting invitations and notes, after-action reports, purchase requests, incident reports, resumes, and self-assessments for annual performance evaluations.

    Click for more information

  • Setting Yourself Apart: Being a Contributing Employee

    Setting Yourself Apart: Being a Contributing Employee is a course for first-line and emerging leaders focusing on self-development, personal awareness, and being an impactful contributing member of the organization. Participants gain deeper self-awareness in accountability, interpersonal skills, communication, resilience, and flexibility.

    Click for more information

 

Leading People
The ability to lead people toward meeting the organization’s vision, mission, and goals by providing an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
Topics Covered: Conflict, Management, Leveraging Diversity, Developing Others, Team Building

  • Achieving Commitment

    Without conflict, it is difficult for team members to commit to decisions, creating an environment where ambiguity prevails. Lack of direction and commitment can make employees, particularly star employees, disgruntled.

    Click for more information

  • Aspiring Leaders

    Aspiring Leaders is a course for emerging leaders and those interested in exploring their leadership potential. In many organizations, people are thrust into positions of leadership or are given specific titles; however, they are often placed without the training that can equip them effectively to lead from their strengths.

    Click for more information

  • Building a Cohesive Team

    Becoming a cohesive team requires discipline and determination, especially by the team’s leader. The leader must ensure the team achieves behavioral unification by leveraging a high level of rigor. Building a cohesive team requires an intentional decision by teammates who must willingly accept the work and sacrifices necessary to achieve the team’s collective outcomes.

    Click for more information

  • Building Trust

    The absence of trust occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible.

    Click for more information

  • Coaching and Feedback

    The Coaching and Feedback course exposes participants on the DiSC Behavioral Model for two reasons—exploring what they bring to coaching relationship that is helpful and promotes successful outcomes as well as the tendencies, motivation, and fears of the four style preferences.

    Click for more information

  • Delegating and Coaching

    Part of a leader’s role is delegating, coaching, motivating, and empowering others towards success. Delegating and coaching is no longer limited to an individual’s direct reports. Within a learning organization, the barriers restricting who learns from and coaches whom become obsolete.

    Click for more information

  • Developing High Potential Teams

    In the current business culture, nearly all individuals work in team settings. Given this fact, leaders must not only have excellent people skills, but must be able to gauge others’ social ability and group direct reports accordingly. The aptitude of creating effective teams is invaluable for leaders at every level of management, having a direct effect on productivity and job satisfaction.

    Click for more information

  • Developing the Skillful Supervisor

    Skillful supervision is fundamental for creating and sustaining a healthy and vibrant organizational culture. Organizations cannot afford to haphazardly toss new supervisors into their roles and expect them to learn on the fly; it is simply not a sink or swim situation.

    Click for more information

  • Emotional Intelligence for Leaders

    Emotional intelligence (EQ) is “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way (mhs.com).”

    Click for more information

  • High Impact Leadership

    Leaders endeavor to see into the future and create a strategy for an organization. In addition, they can communicate that vision in a way that excites and inspires. What remains to be done, however, is the work of making that strategy a reality; changing the output of strategic thinking into achievements. This course focuses on issues critical to the effective management of functional and cross-functional teams.

    Click for more information

  • Leader as Coach

    We believe that all leaders “show-up” more effectively, have greater influence with those around them, and have a more significant cascading leadership impact if they harness, promote, and diffuse a coaching mindset always.

    Click for more information

  • Leaders Growing Leaders

    Leaders Growing Leaders is a course designed to advance the leadership development capabilities of mid-level or advanced level leaders. It addresses how personal change and development are critical components as a leader develops future leaders.

    Click for more information

  • Leading and Managing High-Performing Project Teams

    Effective project team leadership is critical to the overall success of a project or initiative. For successfully leading project teams, team leaders cannot afford simply learning on the job as they go; this is not a sink or swim situation. The learning curve is excessively steep for simply learning on an individual’s own, and the consequences of poor team leadership to the project outcome too significant for letting it just happen.

    Click for more information

  • Leading from the Front, Middle, and Behind

    Leading from the Front, Middle, and Behind is a course for first-line and emerging leaders which focuses on the individual’s movement from independence (being solely an individual contributor) toward enlightened thinking on interdependence (being a team member or team leader).

    Click for more information

  • Leading Others

    Leading Others is a course for new leaders. This course provides participants with the knowledge and behavioral competencies to embrace their role as a new leader with confidence and effectiveness. Learners gain expert knowledge of the components of high performing teams, and how to nurture them.

    Click for more information

  • Leading Virtual Teams

    Leading Virtual Teams is a course for emerging leaders, middle managers, and team leads. Today’s organizational landscape has shifted and the global economy has prompted businesses to change how they work. Managing a team via outsourcing is no longer the only virtual consideration.

    Click for more information

  • Management Skills for New Supervisors

    Today’s strong first-time supervisors can act and react positively in virtually any situation and can always balance their concerns for productivity against their concerns for people. For an individual new to a supervisory role, if they can learn and master the skills of management, then the benefits accrue in the form of productive employees, strong teams, and quality work.

    Click for more information

  • Mastering Conflict

    Teams that are lacking on trust are incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. In a work setting where team members do not openly air their opinions, inferior decisions are the result.

    Click for more information

  • Navigating Critical Conversations in the Workplace

    Disagreements and high-stake conversations occur frequently in today’s business environment and require effective handling for achieving desired outcomes. When stuck in a sticky situation, an individual must courageously speak up in critical moments for influencing the outcomes.

    Click for more information

  • Providing Effective Feedback

    Participants will learn to provide feedback that is designed to help improve performance, while preserving the self-esteem and confidence of the recipient. Through experiential exercises, group discussions, and role plays, participants will learn the importance of creating a safe space in which both the manager and the employee are open to hearing what the other has to say and feedback is seen as a developmental tool rather than a judgment.

    Click for more information

  • Remote Leadership: Leading a Mobile Team

    With the exponential technological advances that have occurred over the last few decades, the number of individuals leading mobile teams has increased significantly and only keeps growing. Conventional thinking suggests leading these mobile teams as less effective than leading co-located teams due to little or no face-to-face contact; however, this has come under ample scrutiny over recent years as current research suggests that mobile teams often outperform co-located teams.

    Click for more information

  • Situational Leadership and the Leadership Continuum

    The phrase “being a leader” is often plagued by the misconception of there being only one type of leader, that an individual is either this type of leader or another. On the contrary, multiple leadership styles exist that a leader can employ and are suited for various settings and teams.

    Click for more information

  • Team Leadership

    Effective team leadership is critical to the overall success of any project or initiative. For successfully leading teams, team leaders cannot afford simply learning on the job as they go; this is not a sink or swim situation. The learning curve is excessively steep for simply learning on one’s own, and the consequences of poor team leadership to the project outcome too significant for letting it just happen.

    Click for more information

  • The Evolving Supervisor

    As the ability to make continuous improvements in personal and team output becomes more critical, a supervisor with several years of experience must avoid the tendency to become complacent within their role. This practical and results-oriented skill-building course provides experienced supervisors with current proven tools and techniques immediately applicable in their own workplace.

    Click for more information

 

Results Driven
The ability to make decisions producing high-quality results meeting organizational goals and customer expectations by applying technical knowledge, analyzing problems, and calculating risks.
Topics Covered: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving

  • Developing an Entrepreneurial Mindset

    This course introduces the fundamentals of developing and unlocking the entrepreneurial mindset as an entrepreneur, intrapreneur, or socialpreneur. The course takes a spirited approach to the creation of a framework for identifying methods that establish and leverage an entrepreneurial mindset.

    Click for more information

  • Embracing Accountability

    When teams do not commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team.

    Click for more information

  • Facilitative Leadership

    Individuals in leadership roles know the importance of collaboration during meetings. Groups must solve problems, innovate, make decisions and action plans, and ultimately achieve consensus to be effective. They also know that many groups find these meetings frustrating, costly, and often a waste of time.

    Click for more information

  • Focusing on Results

    Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead of the collective goals of the team when individuals are not held accountable. If a team has lost sight of the need for achievement, the business ultimately suffers. The pursuit of individual goals and personal status erodes the focus on collective success.

    Click for more information

  • Leading Organizations and Programs

    Leading Organizations and Programs is a course for managers and directors which provides the knowledge and tools necessary to develop processes that support an organization’s or program’s strategic initiatives. Topics of consideration include the ability to develop appropriate responses to needed organizational change and lead change efforts via a process of envisioning, enabling, and energizing leadership efforts.

    Click for more information

  • Leveraging Intrapreneurs in Your Organization

    Intrapreneurship, a new phenomenon found in successful organizations, borrows from the principles of entrepreneurship and applies them within an individual’s own organization. As such, intrapreneurs spearhead new programs, products, services, and innovations for improving on issues they see in the organization and opportunities that remain unrealized.

    Click for more information

  • Managing Multiple Projects and Priorities

    Most, if not all of us, feel the pressures of daily living. Those combinations of our professional and personal life that make us feel as if there are not enough hours in the day. We are well aware of the fact that there are always 24 of them each day and it is we who chooses their use.

    Click for more information

  • Problem Finding: A Project Management Perspective

    Leaders with problem solving skills are crucial for maintaining an effective organization. The capacity for fixing problems with teamwork and efficiency is a highly valued and useful ability. While organizations tend to hire those with effective problem-solving skills, problem finding abilities are often overlooked and underrepresented.

    Click for more information

 

Business Acumen
The ability to manage human, financial, and information resources strategically.
Topics Covered: Financial Management, Human Capital Management, Technology Management

  • Creating, Overcommunicating, and Reinforcing Clarity

    Leaders must give employees the clarity they need by agreeing on the answers to six simple but critical questions, and thereby eliminating even small discrepancies in their thinking. If leaders can rally around clear answers to these fundamental questions–without using jargon–they will drastically increase the likelihood of creating a healthy organization and achieving the competitive advantage of organizational health.

    Click for more information

  • Performance Management

    The capability of setting goals and objectives among respective direct reports that cohere with an organization’s overall strategic initiatives is critical for leaders at every level. Leaders must ensure their team strives to meet these goals and objectives, ultimately contributing to the growth of shareholder value.

    Click for more information

 

Building Coalitions
The ability to build coalitions and achieve common goals.
Topics Covered: Partnering, Political Savvy, Influencing/Negotiating

  • Leadership and Communication

    Today’s strong leaders act and react positively in virtually any situation and can always balance their concerns for productivity against their concerns for people. For an individual in a leadership role, if they can learn and master the skills of management, then the benefits accrue in the form of productive employees, strong teams, and quality work.

    Click for more information

  • Motivating and Influencing Others to Act

    Leadership is an organization’s most critical competitive advantage in today’s highly competitive global environment. This practical and results-oriented course explains the many aspects of both leadership and motivation, as well as demonstrates their relation to one another.

    Click for more information

  • Negotiation Principles

    Being in a leadership role often requires an individual’s negotiation with a wide range of potential parties, from members of their own team to individuals leading teams in other organizations.

    Click for more information

  • One Leadership, One Voice: Building a Cohesive Leadership Team

    In recent years, Patrick Lencioni’s The Advantage, which contends that an organization’s health is a greater competitive advantage than superior strategy and cutting-edge technology, has become immensely popular. Lencioni believes that a healthy organization provides a unique advantage that is not dependent upon its employees’ working knowledge or intelligence level.

    Click for more information

Contact Us